For any items you wish to return purchased from us please contact us on info.kansawands@gmail.com and we will issue a returns form.  Any goods that are to be returned should be within 7 days of receiving the order. Please clearly state on the return forms your invoice number and  contact details and select the reason for return.  All products returned to Pure Honest Beauty will be inspected upon receipt,  due to  hygiene reasons we are unable to offer refunds, replacements or exchanges on any opened or used goods.  Once goods have been returned a full refund, excluding delivery cost will be processed within 14 days of us receiving the goods. This excludes any defective items.

Please return the items by recorded delivery or by any other means that shows proof of return. If for any reason your returned items are not received we cannot process the refund unless you can provide proof of postage. 

Distance Selling Regulations  - You the customer have the legal right to cancel your order within 14 working days from the date of receipt of the goods, to do this you should send a notice of cancellation in writing and return the goods in their original, unopened and unused condition. If you cancel your order after we have despatched the order, then you must return the products to us at the address stated on the package. You can submit your cancellation order by email.

All products are arranged for delivery by Royal Mail and sent to the specific Shipping address you have given, please specify the shipping address at the time of ordering. Please check the invoice sent and correct where necessary. 

We aim to despatch all orders received before 1pm on the same day. Delivery is normally 3-5 working days to UK Mainland and also International orders. Orders made after 1pm will be processed the following working day. Once we have received your order and processed it no further items can be added to this order. If you wish to order further items please place a new order and this will be processed as a new order.

Our standard delivery service is available for all Non-UK customers. We aim to deliver between 3 and 5 working days for UK and International customers.

It is your responsibility to provide us with full and correct delivery address details including postcode. We cannot be held liable for non-delivered orders if incorrect address details were provided upon ordering. All packages returned to us as undelivered will be refunded, excluding the delivery cost. If after 5 working days you have not received your order, you must contact us  at info.kansawands@gmail.com. We are not liable for any loss or damage if you fail to do this.