Terms & Conditions

    Hello and welcome to Kansa Wands UK a division of Pure Honest Beauty website. This website is owned and operated by Pure Honest Beauty based in Derbyshire, United Kingdom. If you would like further information about the terms and conditions or anything else we can be contacted at info.kansawands@gmail.com. Please read the information below carefully as they contain important information. 

    By purchasing from Pure Honest Beauty you agree to be bound by these Terms and Conditions of use. Please check the information prior to purchasing your items. 

    Use of the Websites information

    The website content is copyrighted under United Kingdom copyright laws. None of the material can be copied, uploaded, republished, distributed or posted in any other way.  You can however, download material for your own personal use, for those who wish to use the products in their own business please contact us for permission before using any images or written work included on the website.

    Prices

    The prices of the products are in £GBP (Sterling) and exclude delivery charges which will you will be notified about before processing your invoice.

    Delivery charges vary due to the weight of your order and which country you are ordering from. Please contact info.kansawands@gmail.com for more information. We reserve the right to change our prices without notification at any time. Items will be charged at the price which was displayed at the time of the order being made. If you are a Therapist or Spa please contact us for Therapist package pricing and to obtain a password for the Therapist page under the About Kansa Section of the website. You will be required to send an a Massage/Facial/Pedicure or equivalent certificates before being issued with the trade prices. Email info.kansawands@gmail.com for more information.

    Intended customers

    This website is controlled and operated from the United Kingdom, the products supplied can be ordered from the United Kingdom, Europe and International Countries. Please be aware that if you are an international customer you may incur a tax payment before receiving your goods (this would be issued at your end). We have no idea of this cost, please check before purchasing any goods from the United Kingdom. The products available are for consumer, Salons, Spas, Therapists. 

    Therapist Page

    If you are a Trained Therapist, Salon or Spa and wish to gain access to the Therapist page please email info.kansawands@gmail.com to obtain a specific Password.

    Orders & Payments

    To place an order please email info.kansawands@gmail.com with delivery address and order details. Payments can be made by any of the following methods, all major credit cards, debit cards and Paypal/BACS. An invoice will be sent once an order has been received, once payment has been made you will receive  a receipt of payment and goods will be despatched. Please note that all credit card/debit cardholders are subject to a validation check and authorisation by the card issuer. If there are any problems with payment you will be contacted immediately, to which you can arrange payment by another source. All prices are inclusive of VAT.

    Even though careful quality content of this website is checked regularly,  there may occasionally be an error and products may be priced incorrectly. In this occurrence we will either contact you to ask if you wish to cancel the order, or simply cancel the order and notify you of any changes. We are under no obligation to supply goods at the incorrect price.

    Delivery

    All products are arranged for delivery by the method shown below and sent to the specific Shipping address you have given, please specify the shipping address at the time of ordering. Please check the invoice sent and correct where necessary. 

    We aim to despatch all orders received before 1pm on the same day. Delivery is normally 3-5 working days to UK Mainland and also International orders. Orders made after 1pm will be processed the following working day (Monday-Friday). Once we have received your order and processed it no further items can be added to this order. If you wish to order further items please place a new order and this will be processed as a new order.

    Our standard delivery service is available for all Non-UK customers. We aim to deliver between 3 and 5 working days for UK and International customers.

    It is your responsibility to provide us with full and correct delivery address details including postcode. We cannot be held liable for non-delivered orders if incorrect address details were provided upon ordering. All packages returned to us as undelivered will be refunded, excluding the delivery cost. If after 5 working days you have not received your order, you must contact us  at info.kansawands@gmail.com. We are not liable for any loss or damage if you fail to do this.

    Shipping costs UK Mainland

    Royal Mail 1st Class signed

    Royal Mail 2nd Class Signed  for 1 Massage tool - prices vary re weight of order.

    Special Delivery before 1pm next working day to UK (Monday-Friday)

    Shipping costs Republic of Ireland 

    Delivery Cost depends upon weight please email info.kansawands@gmail.com

    Shipping Costs Europe and International

    Delivery Cost depends upon weight  please email info.kansawands@gmail.com

    Channel Isles and UK Offshore Islands

    Delivery cost depend upon weight please email info.kansawands@gmail.com

    USA & Canada

    Please email info.kansawands@gmail.com

    For more information on delivery charges please contact us at info.kansawands@gmail.com

    For international deliveries rates are exclusive of Duty, VAT and custom charges. 

    Return, Refund and Cancellation policy

    For any items you wish to return purchased from us please contact us on info.kansawands@gmail.com and we will issue a returns form.  Any goods that are to be returned should be within 7 days of receiving the order. Please clearly state on the return forms your invoice number and  contact details and select the reason for return.  All products returned to Pure Honest Beauty will be inspected upon receipt,  due to  hygiene reasons we are unable to offer refunds, replacements or exchanges on any opened or used goods.  Once goods have been returned a full refund, excluding delivery cost will be processed within 14 days of us receiving the goods. This excludes any defective items.

    Please return the items by recorded delivery or by any other means that shows proof of return. If for any reason your returned items are not received we cannot process the refund unless you can provide proof of postage. 

    Distance Selling Regulations  - You the customer have the legal right to cancel your order within 14 working days from the date of receipt of the goods, to do this you should send a notice of cancellation in writing and return the goods in their original, unopened and unused condition. If you cancel your order after we have despatched the order, then you must return the products to us at the address stated on the package. You can submit your cancellation order by email.

    Inspect your order

    Once you have received your order please check the package to ensure that everything is included. If there is any discrepancy with your order please contact us within 48 hours of delivery. Your statutory rights are not affected.

    Privacy Policy

    Any information that is collected about you is under strict security. Any details which include name, address and telephone number and email address will never be used for any other purpose. 

    Customer service

    You can contact customer service by email info.kansawands@gmail.com or calling 07743879336 within working hours Monday to Friday 10:00am - 17:00pm

    Direct mailing

    We would like to keep you updated on our latest products and events. You can subscribe by leaving your details by email. We do not link any information obtained from yourselves with any other company. 

    Please check this page from time to time for any changes. 

    Contact details

    Pure Honest Beauty

    3 Foxton Close, Ilkeston, Derbyshire DE7 9HL

    Email : info.kansawands@gmail.com

    Telephone: 07743879336